myheartcreative-in-logo
myheartcreative-logo-white

Taj Mahal or Slum Mahal?

Feb 14, 2016 | Vinod Samuel, Customer Service, Small Business

Taj-Majal-or-Slum-Mahal

On a recent business trip, I took a chance on dining at a place called Taj Mahal Indian Restaurant.  I figured having the name Taj Mahal was a good indicator that an authentic Indian meal was in my near future. When I arrived, I was further impressed to see a plaque boasting their restaurant’s best-of award from the previous year. This made me feel like a kid in a candy store–excited for a treat that would transport my taste buds across the world, at least for the duration of the meal. Boy was I disappointed.

Frankly, the food sucked. The samosas were cold, the garlic naan was not garlicky enough, the masala chai was just not up to par. I was discouraged because, based on the name of the restaurant and the award so proudly displayed, my expectations were very high. I truly hoped for the Taj Mahal, but I got the slum mahal instead.

The owner of the restaurant, with a methodically persuasive tone, asked about my meal and was pleased when my answer was exactly what he wanted to hear. Feeling defeated, I decided to go with the flow and say the food was great. I couldn’t argue with them about the food when they have that plaque in the window, right? Maybe they were just having an off day.

taj-mahal

slum

I realize every business has off days, but should a business sacrifice the quality of its product just because it’s having an off day? Your potential clients and customers expect, and some demand, the Taj Mahal of products. In this day and age, your competitors provide or design and manufacture the same products that you provide; however, the one thing that will give you an upper hand is customer service. The ultimate customer service is delivering a quality product on a consistent basis. Being average or sub-par, even just on off days, will not make you more appealing than your competitor right down the street.

If you compromise your Taj Mahal product standards for slum mahal standards, you might as well close your door or the lack of quality will eventually force you out of business.



Related Blogs

Have You Met Sam?

Have You Met Sam?

If you are one of our OKC web design clients, you have probably met Sam the Operations Director, but have you really met Sam?

read more
How Boutique Web Design Tells Your Story

How Boutique Web Design Tells Your Story

As an OKC web design studio, one of myheartcreative’s core values is providing good, genuine service. Providing a boutique web design experience that benefits our clients is part of accomplishing this. Our boutique web design studio creates specialized and focused...

read more
7 Helpful Tips for Working in a Virtual World

7 Helpful Tips for Working in a Virtual World

An effective online presence is more important than ever. From connecting with clients to ensuring that team members are kept in the loop, now is the time to leverage every tool possible. Here are some tips and tricks that we find useful. CONNECT WITH CLIENTS AND TEAM...

read more
Have You Met Sam?

Have You Met Sam?

If you are one of our OKC web design clients, you have probably met Sam the Operations Director, but have you really met Sam?

read more
How Boutique Web Design Tells Your Story

How Boutique Web Design Tells Your Story

As an OKC web design studio, one of myheartcreative’s core values is providing good, genuine service. Providing a boutique web design experience that benefits our clients is part of accomplishing this. Our boutique web design studio creates specialized and focused...

read more
7 Helpful Tips for Working in a Virtual World

7 Helpful Tips for Working in a Virtual World

An effective online presence is more important than ever. From connecting with clients to ensuring that team members are kept in the loop, now is the time to leverage every tool possible. Here are some tips and tricks that we find useful. CONNECT WITH CLIENTS AND TEAM...

read more
Skip to content