Customer Service
Service with our whole heart.
There are a lot of takers in the world. At myheartcreative, we focus our energy on giving more than we take, and this greatly applies to our clients and customers. We give value to clients. We give our time to clients. We give resources to clients. We give our hearts through our designs to clients. We give our best to everyone we meet with. This is just how we do business.
Customer service is at the heart of what we do. Why? Because our clients are at the heart of everything we do! Customer service goes beyond a smile; it is being intentional about helping our clients succeed in any way we can. We don’t cut corners because our clients deserve the best, and we strive to give you that in every way we can.
We service more.
We work hard to deliver unmatched expertise in the area of customer service.
Complimentary Consultations
We don’t believe in charging current or potential clients to visit our studio and learn about who we are and what we do. During our strategic discovery meetings, we provide complimentary consultations to potential and existing clients, no matter what their needs are.
Quick Response Time
We understand that for many projects, time is of the essence, especially as a business owner. Whether you leave a voicemail, send an email, or submit a form on our website, we will be in touch with you quickly. Once we know your needs, we will make sure our work is done within a reasonable time frame.
Deliver on Scope of Project
We work hard to see every project to completion. Whether we are designing a logo or building a unique digital marketing campaign, we deliver designs and solutions that meet your needs and timeline. Our team will also keep you up-to-date at every step, so you can know your project’s progress.
Personal Website Support
Every website is different because every client is different. We offer personalized website support to keep your website functional and impactful. All web design clients have monthly support time included in their hosting package, so we are here to help anytime you need us.
CMS Training
Our team wants each and every client to have autonomy when using their own site. As such, we provide complimentary CMS (content management system) trainings to help you learn how to make basic updates to your site’s content, such as text updates, picture changes, and more.
Print Deliveries
It can be challenging to get away from a busy schedule to pick up your print materials at our studio. If you are located in the OKC Metro, we would be happy to deliver business cards, brochures, and other materials to you. We enjoy every opportunity to visit with our clients, in and out of the studio.
Follow-Ups
Our partnership does not end once your prints are delivered, your logo is ready, or your website launches. As your design, development, or marketing team, we want to be there when you need us. We make sure to regularly follow up with our clients, no matter how long they have been a client.
Learning Resources
As your design team, we want to be your ultimate creative partner. To help with this, we keep an active blog that shares our branding advice, tips on updating your website’s content, information on effective marketing techniques, and much more! You can also use our blog to keep up with exciting updates from our studio and team.
How may we help you?
Our studio truly values the relationships that we build with our clients, whether they are located next door or across the globe. When we collaborate with you, we promise to treat your project, company, and brand like our own. If you need us, don’t hesitate to reach out. We are always just an email, phone call, or click away. Your team is ready!